Refund policy
Dash Kit Returns
All dash kit returns must be accompanied by a return authorization number written clearly on the outside of the return package and a copy of the original invoice. Return authorization numbers can be obtained by calling our offices and speaking with one of our customer service representatives. Request for return authorization numbers must be made within 30 days of the original invoice. Once a return authorization number has been given the product must be received by DirectCarTrim Inc within 10 days. Any products returned to DirectCarTrim without a return authorization number will be refused. All non-warranty returns are subject to a restock fee of 30% and may be applied at the discretion of DirectCarTrim.
Shipping fees are non-refundable.
Returns for Shipping Damages
If box shows visible damage upon receipt it is your responsibility to make a claim with UPS / FED-EX / US Mail within 48 hours of delivery. Once claim is filed please inform DirectCarTrim by e-mail or phone. Please retain all original packaging. DirectCarTrim will not replace damaged goods until a claim has been filed.
Non-Returnable Items
Non-returnable items include but are not limited to:
- Customized kits or parts.
- Installed products.
- Products that are not current model year.
- Products purchased more than 30 days prior to the current date.
- All sale or closeout items.
- Individually purchased parts.
- All Right Hand Drive kits.
