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Customer Service

DirectCarTrim's customer service goal is simple:

We are committed to providing our customers total satisfaction.

Every time. Guaranteed. Contact us at Sales@DirectCarTrim.com or call 954-839-8177 anytime.

INTERNATIONAL CUSTOMER:
"Notice"

We only charge for the shipping cost of the item. Buyer is responsible for all Customs Duty’s and Import Taxes.
If you have any questions please let us know, we are here to help. Most international shipment are shipped via USPS Priority Mail.
Shipping & Delivery

We ship all orders via UPS or through the United States Post Office.

All kits are made to order which take 7 to 10 business days to manufacture once order is placed.

Refused shipments:

If you decide to refuse any shipments from Direct Car Trim, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to Direct Car Trim This amount will be subtracted from your merchandise refund.

Damaged shipments:

If your package does not arrive in acceptable condition, DO NOT ACCEPT it from the carrier. If you accept the damaged package from the courier you may be responsible for the return shipping cost. Contact the shipping carrier if there is any damage, spillage or breakage -- they may return to pick the package up. Contact us as well so that we can open up a claim and track its progress. All packages typically leave our warehouse in good condition, but damages can still occur, even during transit. Oftentimes, a portion of the package is delivered and the damaged items thrown out. In this case please contact us for a claim and to reship the damaged items. Other times, the entire package may have been damaged, discarded or returned. In these instances, we will reship another package and open up a claim. Any reimbursements if applicable will follow a few days later, usually once the claim is closed.

International Shipping & Delivery

All international orders are subject to Customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped, and payment is the responsibility of the customer, not of Direct Car Trim. Some packages may be delayed as much as 2-3 weeks, depending on Customs. Signature may be required upon delivery. Shipping charges, taxes and other country's fees are non-refundable. Direct Car Trim reserve the right to cancel any order.

Warranty

All Dash Kits are backed with a 3 Year manufactures warranty. Proof of purchase will be required for all warranty service. Customer modifications and/or improper return packaging of the product may void this warranty. All warranty dash kits must receive RMA # and sent back for inspection prior to replacement. We shall not be liable or responsible for injury, loss or damages, direct or consequential, such as improper installation, misuse, abuse, scratches, chips or fading due to neglect, or unauthorized repairs. Damage to your dash due to improper installation is the responsibility of the installer and not the responsibility of DirectCarTrim

In case you want to return a Dash Kit, Contact us for a return authorization number. Items shipped back to us without an RMA will be returned to the customer. 

“Customer is responsible for shipping cost of returns. Freight charges are not refundable”.

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. (Read More)

Returns 

The Dash Kit can only be returned within 30 days from the purchase date and must be accompanied by the original invoice. Any refund claims after 30 days of the purchase will not be accepted. In order to return the Dash Kit, it must not be installed, used or abused in any way. 3M Adhesive Tape on the back must not be taken off. No refunds on products that have been installed or used. All Dash Kit returned must be in like new condition in their original box / packaging in resalable condition. Unless do to an error on our part, a 15% restocking fee will apply to all returns to cover credit card fees, labor incurred, etc. Shipping is not refundable.

In case you want to return a Dash Kit, Contact us for a return authorization number. Items shipped back to us without an RMA will be returned to the customer. 

Ordering

All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information may result in order cancellation. Prior to accepting an order we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. Orders can be cancled within 5 hours of placing order via, telephone or email. Otherwise a 15% restocking fee will be charged. We will contact if additional information is required to accept your order.

Payment, Pricing & Promotions

We Accept Payment via PayPal and Major Credit Cards – Visa, Mastercard,Discover and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Taxes

Sales tax of 6% will be charged to items shipped to the state of Florida.

Promotions & New Products

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders

It's easy to check the status of your order! First, visit online My Orders and enter your directcartrim.com username and password.  

If you do not have an account, please refer to your order confirmation email or email us at sales@directcartrim.com.

 

Updating Account Information
Sign in to the directcartrim.com website to update your email and password information from the My Account page. If you can't sign in with your current password, send yourself a password reset email first.